Hourly consulting is reactive in nature and expensive. Expetec combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network. That includes:
We do all of this on a very affordable flat fee basis. Our customers average a 50-70% cost savings using our services compared to their previous solution provider charging the traditional hourly onsite rates.

Small businesses are as dependent on technology as Fortune 500 firms. Complexities in managing IT are similarly aggressive in both small and large firms. We have found through years of experience that businesses that rely on amateur IT services end up frustrated by obsolete technology and unavailability of help.

Currently we are able to solve more than 93% of our user's issues over the Internet. We use E-Manage - a remote IT infrastructure management platform that enables us to take remote control of a workstation or server and carry out repairs as if the technician is onsite. Our average time to resolve an issue is about 22 minutes. In the event we are not able to fix the problem remotely, we have an option to send an engineer onsite immediately depending on the urgency of work.

It's very safe. We use remote control software to take control of your computer as if we were sitting right at your desk. This allows us to do most of our work over the Internet and enables us to offer you the lowest price possible. In order to use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. That way you can feel safe that we can't do anything to your computer when you aren't haven’t invited us in. Our technology also keeps an activity audit which can be referenced to in case there is any doubt.

Most small businesses have a hard time getting consistent, reliable advice and support for their computer systems. Expetec provides all of the services a business needs, on a 24x7 basis, at a very affordable rate. The small - to medium - size business community can now outsource their IT needs just like outsourcing payroll or recruiting services.

Most of the small business either don't have reliable technology help or avoid using it for as long as possible to avoid running up an expensive 'tab”. E-Manage is a membership that will allow your employees to get the support and training they need, when they need it - for a flat fee. Knowing that they are free to request support will allow them to proactively get answers to the questions that hinder work performance and keep your business dragged down by technology problems.

That does seem to make sense, doesn't it? However, most people who have tried this just get very frustrated. Long hold times, passing the buck to another manufacturer, being charged large sums for every call, it's enough to drive you crazy. Expetec will solve most problems with your computer immediately over the Internet or phone. If we can't, we are local, so we can send one of our technicians over to take care of it in person.